Resume

Resume
User Experience Strategist, Usability Expert, Information Architecture Pioneer
Available upon request

Highly skilled leader with over fifteen years of strong executive management experience in digital interface design and product development. Extensive experience integrating user-centered design principles in Agile development environments. Successfully built UX practices from ground up in three distinctive environments.

Professional Experience
Merrill Corporation
2015-2017
Senior Director, User Experience
  • Introduced the first user-centered design practice for the enterprise.
  • Hired and led a team of 12 UX professionals to support digital product design and development for Merrill’s emerging Product Development organization.
  • Successfully transitioned from waterfall to dual-track Agile and supported both Scrum and Kanban development teams.
  • Designed the information architecture and directed the overall UX design for Merrill’s new SASS platform, DatasiteOne
SIFT User Experience Consulting & Kent State University
2007-2015
Principle Consultant & Adjunct Professor
  • Provided a full suite of services including heuristic evaluation, user research and discovery, information architecture and interaction design, and usability testing.
  • Taught graduate level User & Task Analysis, and Advanced Information Architecture courses in the Information Architecture and Knowledge Management program at KSU.
  • Clients included: Target Corp., Intuit, Veritext, Teach for America, Eaton Corporation, Summa Health System, Summa Care, Bloomboard, the Federal Reserve Bank of Cleveland, University of Michigan Sea Grant.
Thomson West (now Thomson Reuters)
2005-2007
Director of Usability
  • Led user interface design and usability efforts for Westlaw.com, the premiere legal research tool relied upon by legal professionals—user base includes the DOJ, IRS and US Supreme Court
  • Partnered with corporate marketing, creative services, application technology development and business units to solve web design challenges in a complex decentralized environment
  • Initiated partnerships with external vendors
  • Introduced usability methodologies including heuristic evaluation, cognitive walkthroughs, rapid iterative testing and design and formal usability testing
  • Supervised quantitative eye tracking study for a Westlaw information product that led to design improvements generating a 10% revenue increase.
Wachovia (now Wells Fargo)
2001-2004
Vice President, Information Architecture
  • Introduced a formal user-centered design methodology into the organization.
  • Developed personas and customer journeys for Retail, Small Business, Wholesale, and High Net Worth segments or Wachovia.com. Retail portion of site served over 4 million online banking customers
  • Led merger and redesign of First Union and Wachovia websites into new Wachovia.com website, online banking & bill pay platforms
  • Supervised team of 9 permanent and contract employees in multi-disciplinary web design environment
Argus Associates
1996-2001
Vice President, Consulting Operations

Balanced consulting engagements and executive management in rapidly growing entrepreneurial environment:

  • Shaped the evolution of an industry-leading methodology and process featured in the best-selling book Information Architecture for the World Wide Web (O’Reilly, 1998, 2002)
  • Responsible for hiring, training, management, allocation, professional development, and staff evaluation for department of 21 consultants, with excellent retention rate
  • Participated in information architecture consulting projects from business development through completion for clients including Microsoft, Vanguard, Proctor & Gamble and Johnson & Johnson
  • Developed proposals (scope, schedule, budget) and participated in business development with Fortune 500 clients
Presentations & Publications

Seasoned conference speaker with over a dozen presentations including 1-hour sessions, half and full-day workshops and 3-day seminars in the US, Canada, and the UK at venues including Internet World, User Interface Engineering, American Society of Indexers, ASIS&T.

  • Contributed technical editing to Ambient Findability by Peter Morville. O’Reilly Media: 2005 and Information Architecture for the World Wide Web, 2nd ed. by Louis Rosenfeld and Peter Morville. O’Reilly: 2002.
  • Technical Editor for: Information Architecture: Blueprints for the Web by Christina Wodtke. New Riders Press, Indianapolis IN: 2002. 

See complete listing of presentations & publications

Professional Organizations
  • User Experience Professionals Association, Minnesota Chapter (UXPA-MN)
  • American Society for Information Science & Technology
  • The Information Architecture Institute, Board of Directors, 2003-2005; Advisory Board 2005-2006, Volunteer 2002-2014
Education
The University of Michigan, Ann Arbor
Master of Information & Library Science (MILS)
  • Ken Vance Award: full scholarship

 

Ripon College, Wisconsin
Bachelor of Arts in Philosophy (BA)
  • Summa Cum Laude (Class Valedictorian)
  • Phi Beta Kappa